www.CarOnDemand.gr and the mobile application CarOnDemand is the online store for the "CarOnDemand" car rental service of the "OLYMPIC EMPORIKES KAI TOURISTIKES EPIXEIRISEIS Société Anonyme" company, with distinctive titles "Avis Budget" and "Avis Budget Greece" with VAT number 998106085, tax office FAE Athinon, which is based in Chalandri, on Vasileos Georgiou B’ Avenue, No. 50, Post Code 15233.
By registering on the online store, you agree to the following terms and conditions, which apply specifically to the use of the website www.CarOnDemand.gr as well as the mobile application CarOnDemand.
Please ensure that you have read carefully the following terms and conditions, because any transaction you have with us via the above www.CarOnDemand.gr website or the CarOnDemand mobile app is governed by the following terms and your transaction with us implies the acceptance of these terms.
Avis Budget Greece reserves the right at any time to modify, add new or additional terms and conditions. In any such case, Avis Budget Greece undertakes the obligation to immediately inform the user and re-affirm the consent of the user. Any change to the Terms and Conditions will not apply to transactions that the user has already completed before the change.
Avis Budget Greece is committed to the accuracy and validity of all the information provided on the www.CarOnDemand.gr website as well as on the mobile application CarOnDemand. This applies also to the descriptions of the essential characteristics and features of the products and services provided, with the exception of typographical errors that may have escaped our attention or have arisen unintentionally or due to any operation interruptions caused by reasons of force majeure.
Avis Budget Greece will take every measure to inform the user about potential technical issues leading to unavailability or disruption of service of the www.CarOnDemand.gr website or the CarOnDemand mobile app. Avis Budget Greece is not liable for any technical problems encountered by the users due to incompatibility issues of their own devices while trying to access or use the online store. Avis Budget Greece bears no responsibility for malicious acts or omissions of third parties trying to or leading to disruption of services of its www.CarOnDemand.gr website or the CarOnDemand mobile app.
Users of the website www.CarOnDemand.gr as well as the mobile application CarOnDemand, agree that they will not use them for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, harassing, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of the confidentiality of another person, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors with any way, is not entitled to be transmitted in accordance with the legislation, regulations or any contractual right (such as internal information, proprietary or confidential information acquired or disclosed by any means or are covered in confidentiality agreements), violate any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contain software viruses or any other malicious codes, files or programs designed to interrupt, damage, destroy or impede the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and EU legislation, may harass third parties in any way and any content that can be used to collect or store users' personal data.
Avis Budget Greece recognizes the importance of the security and confidentiality of users’ personal data and electronic transactions and has taken all the necessary measures to ensure it. More specifically:
6.1 User login: The User can login only by providing a valid combination of a verified email account (username) and Personal Secrete Security Code (password). The User can modify his/her personal security password as often as he/she wish. The only person that has access to the above code is the user and he/she is solely responsible for maintaining the secrecy and conceal them from third parties. In case of password loss or leak, the user must immediately notify Avis Budget Greece at +30 210 68 79 800 or at email@example.com, otherwise Avis Budget Greece will not be responsible for the use of the secret code from a non-authorized third party. It is recommended that the user changes its password regularly and avoid reusing it or using obvious personal information (e.g. addresses, date of birth, etc). We also recommend the use of numbers, symbols and uppercase and lowercase letters for a strong password.
6.2 Ensuring the safety and confidentiality of electronic payment information: To ensure the safety and confidentiality of electronic payment transactions and the transfer of payment data, such as debit or credit card details, we use Native Checkout v2 3DS provided by VIVA PAYMENTS SERVICES S.A. and card owner - card details tokenization. We will never store your card details in our systems! (For more information you can visit the website: https://developer.vivawallet.com/online-checkouts/native-checkout-v2/)
6.3 Secure Infrastructure (firewall): All the infrastructure accommodating our online store is hosted in a secure data center complying with the latest ISO: 27001 regulations and GDPR provisions
6.4 Electronic communications encryption: the online store of Avis Budget Greece uses the sha-256RSA algorithm to encrypt/decrypt the information it receives/sends during the user's visit.
6.5 Data confidentiality: All information transmitted by the user of the www.CarOnDemand.gr website or the mobile application CarOnDemand is confidential and Avis Budget Greece has taken all necessary measures, by design, to make sure that it only asks for user information necessary for the provision of its services. Furthermore, data confidentiality is ensured by the following:
Only authorized employees have access to your user profile and transaction information
Avis Budget Greece does not disclose customer information and transactions, unless it has written authorization from you, or it is required by a court order or a decision of another competent government authority.
In the event that Avis Budget Greece uses third parties to support its systems, they are bound to the exact same privacy and confidentiality terms as its employees.
7.1 In order to register to www.CarOnDemand.gr or the mobile application CarOnDemand, you will be asked to fill-in your personal information such as name, surname, telephone number, email address etc. these are necessary to provide you with our services. Your personal information are kept solely in order to enable your transactions with us, to improve and customize the provided services/ products and to adhere to Greek legislation and Greek Government Authorities regulations and may not be used by any unauthorized third-party (except if ordered by law or a competent Government Authority).
7.2 For your own safety, you should handle all personal information provided to our online store, as confidential and secret and when registering you should pay special attention to conceal the information of your user profile from any third parties
7.3 Avis Budget Greece is the controller of the user's data collected by www.CarOnDemand.gr or the mobile application CarOnDemand for the provision of this service. Avis Budget Greece employees and Avis Budget Greece cooperating companies, as Processors on behalf of Avis Budget Greece, have access to the User’s Data in order to operate, support, maintain and monitor the service. Data is retained by AVIS Budget Greece as long as required to achieve its purpose of collection, unless it is legally required to extend this time due to Avis Budget Greece legal claims or legal obligations. The User has the following rights: access, rectification, deletion, restriction of processing and objection, which can be exercised by submitting a request to the Avis Budget Greece contact center 210-6879800 or through email at firstname.lastname@example.org. Additionally the User can find the relevant application forms of exercising the above rights on the Avis website where the Personal Data Protection Policy has been posted. Avis Budget Greece is required to reply within one (1) month. The User may also lodge a complaint before the Personal Data Protection Authority (www.dpa.gr).
We recommend before using our cAr On Demand service for the first time to visit www.myavis.gr or www.CarOnDemand.gr and read carefully the User Guide and Terms & Conditions pages, where you will find useful information about the service. In summary, in order to make a purchase in our online store, you will first have to register and reserve your car. At this point you will receive a series of automated e-mails, which will notify you about the progress of your reservation/trip. Once you end your trip you will also receive a report indicating the cost of your reservation/trip and your payment details (your purchase). Typically, you will receive the following:
Reservation Confirmation: When your Reservation has been received and checked for correctness. This message will include all the details of your reservation (i.e. start time, car type, car plate, etc)
Canceled Reservation: n the event that you wish to cancel your reservation before you start your trip or you are otherwise unable to start your trip, within the 45 minutes windows from your reservation, you will receive a message informing you about the cancellation
End of Trip Report: When you have completed your trip/reservation. This report includes useful information such as:
Reservation start time
Reservation end time
Distance in Km
Card used for Payment
In case of a problem with your reservation/trip a corresponding e-mail will be sent to you or alternatively we will contact you on the telephone numbers you have given us during your registration in our online store.
The user cannot opt for the omission of the aforementioned emails from our online store as their transmission is a prerequisite for the provision of our service. In case that a user does not receive these e-mails, it is his/hers obligation, to inform us without delay at the contact center of Avis Budget Greece at 210-6879800 or via email to the electronic Address email@example.com
Our online store accepts all credit and debit cards such as Visa, Mastercard and American Express. To ensure the safety and confidentiality of electronic payment transactions and the transfer of payment data, such as debit or credit card details, we use Native Checkout v2 3DS provided by VIVA PAYMENTS SERVICES S.A. and card owner - card details tokenization. We will never store your card details in our systems! (For more information you can visit the website: https://developer.vivawallet.com/online-checkouts/native-checkout-v2/)
i. Definitions: These conditions apply for the whole term of the reservation/trip period and to any vehicles rented from Avis Budget Greece via its online store
ii. Rental Period: The User will reserve the vehicle for the reservation/trip period he/she desires through the use of the cAr On Demand App. After the end of reservation/trip, Avis Budget Greece Avis has the right to take back the possession of the vehicle at any time and place and by any means, without the consent of the User.
iii. User’s/Driver’s responsibilities: (a) The driver of the vehicle must look after the vehicle and take the necessary precautions to avoid its theft. In case of loss of car keys, the User will be charged the “loss of key charge” (b) The User must make sure that he uses the correct fuel. (c) The User must not let anyone work on the vehicle without Avis Budget Greece written permission. (d) The User must notify Avis Budget Greece as soon as he/she becomes aware of a defect in the vehicle. (e) Subject to a different agreement, In order to terminate a reservation/trip the User must return the vehicle to one of the specified allowed parking locations, as indicated on the map of the cAr On Demand application. If the User has requested collection of the vehicle, User’s liability for damage and theft shall extend to the earlier of midday of the first working day following the requested collection time, or the time of re-inspection of the vehicle by a member of Avis Budget Greece staff. If the User breaches any of the provisions of these Terms and Conditions, he is not entitled to any indemnity from Avis Budget Greece for any reason whatsoever but instead must indemnify Avis for any damages suffered
iv. Vehicle Condition: The User received the vehicle in good order and condition and ascertains that it fully serves its purposes. The User cannot hold Avis Budget Greece liable for lack of diligence which might prevent an eventual malfunction of the vehicle.
v. Property The User hereby releases Avis Budget Greece from any liability for the loss or damage to any property left, stored or transported by the User or by any other person in or upon the vehicle during the reservation/trip period or after return of the vehicle to an allowed parking location.
vii. Charges: The User will pay following charges: (a) Any applicable municipal or other levy and any airport surcharge. (b) charges for any additional services used by the User under this Agreement (c) A refueling service charge if the User has used, and not replaced, more fuel than Avis Budget Greece supplied originally, plus the charge for the missing fuel, (d) Any charge for loss or damage resulting from non compliance with Articles iii and vi. (e) All fines and legal costs for violations of Greek Traffic Code. If the User does not pay the fines to competent authorities, he must additionally pay Avis Budget Greece a service charge of EUROS 30 for handling them. (f) subject to article viii, the full costs or excesses, as described under viii, for the repair or replacement of the vehicle in case of damages or theft, irrespectively from User’s fault. If and when Avis Budget Greece recovers the cost of damage from the insurance company, then Avis Budget Greece will reimburse the User accordingly. In any case of damage or accident, a fixed service charge of EUROS 30, which is not reimbursable (g) On Avis Budget Greece request, any loss of profit (h) On Avis Budget Greece request, any charges and levies imposed by Customs and Excise or any other authority as a result of seizure of the vehicle (i) in case of collection of the vehicle from an unallowed location, the full cost of collection (km of distance X price/km) (j) Default Interest at the applicable statutory rate, for any overdue amounts (k) on Avis Budget Greece request, costs, including reasonable legal fees, incurred for the collection of any amounts due by the User hereunder. (l) VAT and all other applicable taxes and levies on any of the charges listed above, (m) The User is personally liable for all above charges as a principal debtor, even if a third person has undertaken liability for their payment, either towards Avis Budget Greece or towards the User (n) Where User elects that any charges under this Agreement are billed in a currency other than € (EURO) or if Avis Budget Greece claims payment of charges in any other country except Greece, currency conversion will be based on Citibank conversion rate plus 4%, due to Avis Budget Greece handling charges for processing such transaction, (o) the cost for cleaning of the vehicle in case of excessive dirt or stains due to its use by the User
viii. Risk Protection/Insurance: If the User does not breach any provision of this Agreement, he/she is covered against the following risks by the insurance company of Avis Budget Greece: (a) third party death or body injuries (with the exception of the driver of the vehicle) up to a maximum of EUROS 1.220.000 per person, (b) third party material damages up to a maximum of EUROS 1.220.000. Avis Budget Greece also provides collision damage waiver and car theft protection waiver, under the following terms and conditions: (c) car theft protection (with the exception of the amount of EUROS 200) subject to compliance with article iiia, (d) collision damage cover (with the exception of the amount of EUROS 200). The benefit of collision damage waiver does not apply to damages caused by intention, or gross negligence or bad usage or while the vehicle was on board of ship. User’s liability is not waived, if he/she used the vehicle in breach of article vi.
ix. What to do in case of accident or theft: User must (a) submit immediately a detailed incident report to Avis Budget Greece (b) take care of the vehicle (c) call the police immediately in order to certify any third party responsibility and take care of injured persons (d) get the names and addresses of anyone involved, including witnesses
x. Termination of Provision of Service: Avis Budget Greece may terminate the provision of cAr On Demand service to a User at any time if it finds out that the User is unable to pay or his/her assets have been seized, wholly or partly, due to debts, or if the User has entered into bankruptcy or is under liquidation or if an enforceable decision has been issued against him. Avis Budget Greece may terminate the provision of service immediately in case of infringement of the provisions hereof. In case of termination, Avis Budget Greece may claim amounts due by the User and is entitled to take back the possession of a reserved vehicle and charge the Renter with all relevant expenses
xi. Governing law: The provision of cAr On Demand service is governed by the laws of Greece. Any dispute is submitted to the jurisdiction of the Courts of Athens. Avis Budget Greece has the right to lodge actions against the Userbefore the courts located at the User’s registered offices. xii. The User agrees and accepts that the above terms and conditions apply even if the initial duration of the reservation period is amended or if the reserved vehicle is replaced.