The company "OLYMPIC COMMERCIAL & TOURIST ENTERPRISES SINGLE-MEMBER SA" (hereinafter "Avis" or "company" or "we" or "our") located in Chalandri, Attica, 50A Vas. Georgiou Street, tel. 2106879800 and 8015005555, e-mail address firstname.lastname@example.org acting as data controller collects, stores, and generally processes personal data from this website.
1. Data we collect and how we use it
User registration in myavis portal: When you register as a user you will be asked for your name, surname, VAT number, e-mail address and telephone number. The purpose of processing is to send you an offer and the legal basis is the contract (pre-contractual stage).
Lease application assessment: To assess a long-term car lease application, we ask the prospective leaser and -when needed- the guarantor, for the following data: full ID data, copy of ID, home address, telephone number, e-mail address, VAT number, tax clearance notes, copy of payroll. During this stage we may process data from the tool Check by Tiresias. The purpose of processing is to evaluate your application and sign a lease agreement and legal basis is the company’s legitimate interest to reduce its risk.
Lease Agreement: For the conclusion of the contract, we need your full name and patronymic, home address, VAT number and Tax Office, ID card driver's and license data as well as a copy of these documents, and, if the process is completed digitally, your digital signature. The purpose of processing is the conclusion and in general the management of the lease agreement and the legal basis is the contract.
«Switch by Avis»: To subscribe to the program «Switch by Avis» you will be asked for your name, surname, address, telephone number, email address, birth date, driving license number and copy, ID/passport number and ID/passport copy. The purpose of processing is the subscription to the program «Switch by Avis» and the car lease taking advantage of all the benefits of the program and the legal basis is the contract. Since the only way of payment is by credit/debit card, you will need to enter all your card’s data on the safe platform of VIVA or PAYPAL (e-money institutions). Avis has no access to your card’s data. For more information on how VIVA or PAYPAL process your data you can read the relevant Privacy Policies at their websites.
Newsletter signup: If you wish to be informed about the company’s news (e.g. new products/or services available to you, new offers, new car rental stations, etc.) you will be asked for your email address, your full name and your region (optional). The purpose of processing is to keep you informed and promote new services and the legal basis is your consent.
Contact: The company may use your data to respond to requests/questions you submit (through our Contact Center, contact forms or virtual assistant). You will be asked your name, email address, phone number, plate number and message. The purpose of processing is to respond to requests/questions and the legal basis may be the contract (pre-contractual stage or service of the contract) or your consent. The data is kept for 2 years.
My Avis App: Using this application you can make an appointment for car service using your mobile. You will be asked for your car plate number, the contract number and your email address. Legal basis is the existing contract.
Response to your requests related to your personal data: In order to satisfy any of your rights (access, deletion, correction etc) you will be asked for identification data and your signature. The purpose of processing is to satisfy your request and legal basis is compliance with our legal obligations.
Participation in online promotions / competitions: The company processes data, which you give in order to participate in a competition, and if you are among the winners, it notifies you in order to deliver your gift. The purpose of processing is to promote company’s services and the legal basis is your consent and the contract for the of delivery of the gifts.
Participation in market surveys / customer satisfaction questionnaires: The company processes data which you give in order to participate in online surveys, for example demographics (age, income, etc.). You can enter all information and none, at your choice. The purpose of processing is to improve our services and the legal basis is your consent.
Compliance with applicable legislation: The company processes your data in order to be able to meet its legal obligations, such as compliance with tax and insurance law, highway Code or vehicle insurance coverage resulting from an active insurance contract. Legal basis is compliance with our legal obligations.
2.Who are the recipients of your data?
Avis will not transmit or share your data to third parties (other than those mentioned herein) for any purpose or use unless this becomes mandatory by the applicable legislation or by public or judicial authorities. The existence of public interest as well as the need for exercising public authority will be examined prior to the transmission.
Only the necessary staff, bound by confidentiality agreements, has access to your data. Other recipients may be cooperating companies such as: car dealers, cooperating insurance companies and road side assistance companies, cooperating vehicle repair, refinishing, or maintenance companies, cooperating call centers, cooperating IT systems and platforms’ maintenance companies including the virtual assistant, cooperating companies that provide communication and marketing support, chartered accountants companies that audit company's financial statements as well as other audit companies that may need to carry out external audits on behalf of our company. Other companies of the ABG Group will have access to the data you provide to us solely for the program «Switch by Avis». Regarding your credit/debit card’s data, only VIVA or Paypal will have access to them.
The above have agreed and contractually committed with the company to respect confidentiality, refrain from sending your data to third parties without the Company’s permission, take appropriate security measures, comply with the legal framework on personal data protection, in particular Regulation (EU) 679/2016 and Greek Law 4624/2019.
3. When do we delete your data?
We only keep your data for the necessary time to fulfill the purpose of processing in compliance with the applicable legislative provisions. Exceptionally, they may be maintained for longer if this is required to defend our interests or to rebut claims. The usual retention times are:
Data that you give us for communication purposes (requests or questions) will be kept for two (2) years from their submission if you did not proceed with the lease agreement. Any communications during the contractual stage are kept for 5 years from the termination of the cooperation.
All data from the newsletter sign up are kept until you revoke your consent. Your consent for receiving a newsletter is kept for as long as you receive the newsletter, unless you choose to unsubscribe, in which case it is maintained for one (1) year after your consent has been revoked.
Data processed for your participation in competitions and/or market surveys will be retained for as long as necessary for the completion of the competition or survey and subsequently they are deleted or anonymized.
The data you provide to us through your requests (access, correction, deletion, etc.) is kept for two (2) years from the processing of the request unless, on these grounds, a dispute has arisen, in which case the time of observance will be extended until this (dispute) is finally settled.
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4. Is your data safe?
At Avis we are committed to protect your data. We have taken all appropriate organizational and technical measures, which are kept updated to provide a high level of protection from any kind of random or illegal processing. These measures shall be reviewed and amended when necessary.
5. What are your rights?
You have the right of accessing your data, the right of rectification, erasure, data portability, restriction and objection to the processing of your personal data. If you have given your consent to the collection, processing and use of the data, you can withdraw it at any time with future effect. In order to exercise your rights, you can submit a request to the e-mail address email@example.com and we will make sure that we process it and reply to you, free of charge, within one (1) month of receipt. Exceptionally and after informing you, we may need an extension of two (2) months. If your request is clearly unfounded or excessive, especially because of its repetition, the company may impose a reasonable fee, taking into account the administrative costs of providing the information or execution of the requested action or refuse to follow up the request. In the event that your request is unduly not met, you have the right to lodge a complaint with the Data Privacy Authority through the www.dpa.gr website.
6. How can you exercise your rights?
In order to exercise your rights you can submit a request by sending the Access/Rectification/ Deletion/Removal/Mobility/Restriction/Withdrawal of Consent template to the e-mail address firstname.lastname@example.org and we will make sure that we process it and respond to you within 30 days. If you wish to withdraw your consent to receive a newsletter you can also do it by selecting the link "To delete from the "newsletter sending list" click here" at the bottom of each newsletter.
7. Do we use automated decision-making including profiling when processing your data?
We do not use automated decision-making or profiling when processing your data, except for cookies (see more here)
8. Applicable Law
The applicable law is the Greek Law, in accordance with the General Regulation on the Protection of Personal Data (EU)2016/679 and the national and European legislative and regulatory framework for the protection of personal data.
This policy may be amended at the discretion of AVIS. An updated version of this Policy, bearing an amendment date, will be displayed on our website for all users to be informed. We urge you to read it in order to be informed of any changes.